Refund and Returns Policy
At DotWeb IT Solutions, we value transparency and clean commercial relationships. Because our technical executions involve custom digital engineering and dedicated asset allocations, our refund, cancellation, and revision structures are bound by the following rules:
1. Refund Eligibility Framework
- Before Engineering Commences: If a cancellation request is made in writing within 12 hours of initial checkout before resources are dedicated, a 100% full refund will be executed.
- After Production Initiation: Once technical setups are underway but before front-end presentation review, a partial refund of up to 90% may be processed to cover logged developer hours and administrative setup costs.
- Following Initial Draft Delivery: Once design frameworks or system beta builds are presented, clients are entitled to standard updates within the project's original scope. If a client chooses to terminate at this stage rather than make revisions, partial refund scenarios will be evaluated at our sole operational discretion.
- Post-Final Approval / System Handover: Once the project is signed off, launched live, or accepted via client email verification, all payments become non-refundable.
2. General Refund Terms
If DotWeb IT Solutions cannot finish your project due to internal production barriers or technical resource constraints, a full refund will be issued immediately. Approved structural cancellations carry standard resource calculation offsets to match real developer layout hours logged.
3. Ongoing Subscriptions & Website Maintenance Plans
Subscription services (e.g., SEO retainers, hosting, or website maintenance programs) run on automatic renewal schedules until cancelled. Cancellation notices must arrive at our desk at least 7 days prior to your monthly renewal date to stop upcoming billing sweeps. We do not provide prorated refunds for unused portions of an active billing cycle.
4. Refund Settlement Timelines
Once an official cancellation request is validated by management, the credit routing process takes 7 to 10 business days to arrive back on your original payment source. Final arrival dates can vary based on individual bank card network rules.